1.1. These T&C govern access to and use of Joble: the AI Phone Agent, Sofia Web Support/Demo/Ordering agent, dashboards, APIs, widgets, on-prem Appliance, and related services (the “Service”).
1.2. B2B only. You confirm you are a business, acting in the course of trade, with authority to bind your company.
1.3. By creating an account, connecting a number, embedding a widget, or using the Service, you accept these T&C. If terms conflict: Order Form/SOW (if any) → DPA → these T&C → product docs.
We may update features and these T&C. Material changes are notified in-product or by email. Continued use after effective date constitutes acceptance.
4.1. You must provide accurate company identity, billing, VAT, and contact details; we may request KYC/AML checks and supporting documents.
4.2. You are responsible for all actions in your Tenant, including invited admins and end users. You must maintain role-based access and remove access when users leave.
4.3. We may refuse, suspend, or terminate access for risk, sanctions, fraud, or non-compliance.
5.1. AI Phone Agent (inbound/outbound): answers/places calls, discloses AI where required, qualifies, books, warm-transfers, logs summaries; optional non-AI passthrough/IVR.
5.2. Sofia (Web Support/Demo/Ordering): embeddable widget or full-page, speech-driven UI navigation, Q&A, booking, order guidance, summary and handoff.
5.3. Workspace: calendar/todos/notes/chat; two seats included per account (unless otherwise stated).
5.4. Integrations: 3rd party applications.
5.5. On-Prem Appliance: EU/on-prem option under additional terms (§18).
6.1. Wallet & Preload. Usage draws from your Wallet. Enable auto-recharge (e.g., top-up when balance falls below threshold). If balance is insufficient or card fails, we may suspend immediately.
6.2. Core charges (illustrative retail):
6.3. Monthly statement of usage/top-ups. Amounts are due on receipt. If any amount is due for >7 days, we may suspend; after 1 month overdue, we may terminate.
6.4. Prices exclude VAT and applicable taxes. You provide valid VAT/tax info.
6.5. Usage fees are non-refundable. Service credits may be issued at our discretion for SLA breaches.
7.1. To protect quality, we may apply rate limits, concurrency caps, storage limits, and depth/step limits.
7.2. We may schedule maintenance windows; emergency maintenance may occur anytime.
7.3. Abnormal or abusive patterns may be throttled or suspended.
8.1. You retain rights to your Content. You grant Joble a limited license to process Content solely to provide the Service.
8.2. You represent you have rights and that uploads do not infringe third-party rights.
8.3. Use least-privilege, non-production credentials where feasible. You accept all risk from their use within your configured scope.
8.4. Actions (including deletions) initiated by your Tenant are your responsibility and may be irreversible.
You agree not to, and not to permit others to:
Breach may result in immediate suspension or termination.
10.1. You configure and are responsible for quiet hours, consent, opt-out, DNC lists, and any market-specific rules (e.g., PECR, Telecommunicatiewet).
10.2. If you enable recording or transcription, you must provide all legally required notices/consents.
10.3. Numbers are provided subject to carrier rules. BYO numbers require proof of ownership.
10.4. You are responsible for lawful content of calls/messages.
11.1. We implement industry-standard controls: network isolation, TLS, encryption at rest, secrets management, RBAC, and audit trails.
11.2. We notify you of a personal-data breach without undue delay and cooperate per the DPA.
11.3. You must maintain MFA for admins, rotate keys, restrict access, secure integrations, and promptly remove leavers.
11.4. Privacy is governed by our Privacy Policy and the DPA (on request or via dashboard).
12.1. We are not obliged to retain data of closed accounts. We may retain data for at least 3 days to allow retrieval, after which we may delete.
12.2. Accounts suspended for non-payment may be closed after 1 month overdue; data may be deleted thereafter.
12.3. Inactive Tenants (no activity) may be deleted within 1 month at our discretion.
12.4. Backups/logs may persist for limited periods for security, audit, and legal purposes.
13.1. You may connect Third-Party Services; their terms/fees apply. We are not responsible for their availability, changes, or data handling.
13.2. You authorize exchange of data with such services per your configuration.
13.3. For webhooks: you must secure endpoints and avoid exposing secrets publicly.
14.1. AI may generate errors or omissions. Outputs are provided “as is” and require human review.
14.2. You are responsible for verifying bookings, orders, changes, and messages initiated by agents, and for any downstream actions.
15.1. Joble, its software, models, prompts, UIs, avatars, process-flow graphs, and documentation are Joble IP. No rights are granted beyond those necessary to use the Service.
15.2. Feedback you provide may be used without restriction.
15.3. You must not remove proprietary notices or copy/replicate the Service.
16.1. Prohibited: scraping of action logs/DOM maps to replicate navigation; training competing models primarily on Joble outputs; reverse engineering.
16.2. We may seek injunctive relief, actual damages, attorneys' fees, and technical blocks.
16.3. For wilful IP misuse, we reserve the right to impose account termination and bar re-registration.
17.1. We may suspend or terminate immediately for: (i) overdue amounts; (ii) security risk or abuse; (iii) legal non-compliance; (iv) violation of these T&C.
17.2. On termination, your access ceases and data may be deleted per §12.
17.3. We may disable or remove Content that violates law or these T&C.
18.1. Provided under a separate Appliance Schedule covering hardware/software requirements, network isolation, sealed secrets, and customer-managed keys.
18.2. You are responsible for infrastructure, backups, and physical security.
18.3. Appliance license is non-transferable; redistribution is prohibited.
19.1. Cloud uptime target: 99.9% monthly (excluding planned maintenance and events beyond reasonable control).
19.2. Support tiers: Starter (email), Growth (email+chat), Scale/Enterprise (priority + phone) per plan.
19.3. Service credits: Availability < 99.0% → 5% of monthly usage fees as credit; Availability < 98.0% → 10%.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, JOBLE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (I) JOBLE'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH THESE T&C SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE 3 MONTHS PRECEDING THE CLAIM; (II) JOBLE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
You will indemnify, defend, and hold harmless Joble and its officers, directors, employees, and agents from any claims, damages, or expenses (including attorneys' fees) arising from: (i) your use of the Service; (ii) violation of these T&C; (iii) infringement of third-party rights by your Content.
These T&C are governed by Dutch law. Any disputes shall be submitted to the competent courts in Amsterdam, the Netherlands. Nothing prevents either party from seeking urgent interim relief in any jurisdiction.
Contact: legal@joble.app | Joble B.V.